When it comes to office technology acquisition, implementation, and maintenance, long-term value is a critical part of the decision-making process. Finding the right partner means developing a relationship that will reliably produce value, both now and in the future.
How the XMC Approach Works
Our award-winning approach consists of five phases. Each of these puts us one step closer to satisfying our customers’ needs in a complete and innovative way.
The first step to any technology services installation project is discovery. We bring new, outside-the-box ideas to our customers and find ways to stimulate value by assessing opportunities for improving processes and assets.
Following project discovery, we assess our customers’ needs according to the technological solutions our partners provide. For instance, performing an MPS Print Study and Workflow Analysis or looking for the most reliable and efficient multifunction printer within a specific price and print volume range.
After gathering data, our analysts generate a complete strategy for implementing technology solutions that will improve process efficiencies across the board. This customized proposal comes with key projections spanning the agreement lifecycle.
Installation and Training
Our expert analysts will train your employees in how to take full advantage of their new technology framework. We’ll schedule follow up visits with an account executive in order to identify new opportunities for improvement.
Quarterly Business Reviews
As a dedicated technology services partner, our job is not done after the installation and training step is complete. We take time to assess our effectiveness using quarterly business reports and use that data to suggest further enhancements to document management and print services efficiency.